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Technical support
Found a persistent bug, or need help setting a new team member up? Can’t crack a feature? Let us know!
SUPPORT@wemakan.com
Product Information
What to suggest a feature or get a walkthrough of a newly launched use case? We got you.
Product@wemakan.com
Miscellaneous
Billing issues, customizations, plan changes - anything that doesn’t fit in the other two brackets, goes here.
contact@wemakan.com

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Frequently asked questions

What is WeMakan?
WeMakan a food delivery service company that brings great food from local restaurants, straight to the doorsteps of hungry consumers.
Why be a WeMakan partner?
We help drive additional business to your restaurant or stall! Working with us allows you to tap into millions of hungry customers on WeMakan, allowing you to extend your business into the online space!
What do I need to become a merchant-partner?
You will need to provide the following documents to become a Merchant-partner:

- Copy of Business Documents – SSM Form D or 9,24,49
- Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)
- Copy of Bank Account Statement Header
- Copy of Brand Logo
- Copy of Store Front Photo with permanent sign board and brand logo
- Copy of In-Store Menu with Price
- Gmail Email Address (Unique gmail for each outlet for Device Log In)
- Copy of Business License (If applicable)
- Copy of Halal Certification (If applicable)
- Copy of SST Certification (If applicable)
- Copy of Insurance Policy (If applicable)

View sample : https://grb.to/gfsampledoc
How do I become a merchant-partner?
Register your interest on the short form above. Please ensure to fill in the details as accurate as possible.

A representative will reach out to you via email to complete your registration. Thus please ensure to always check your emails for next step updates from us after registering.

Please prepare the required documents “What do I need to become a merchant-partner?”

View sample : https://grb.to/gfsampledoc
Are there any sign-up fee?
Service Fee: There is a service fee of up to 15% on all food delivery orders & up to 7.5% for self-pick up. This is charged on every order you receive through WeMakan, through both deliver and self pick-up orders. Please note that this service fee is subject to prevailing SST.

*Merchant may request to discuss the service fee’s with sales representatives but please note that commercial terms changes subject to WeMakan’s discretion*
Where does the service fee charged to Merchant-Partners go?
The service fee collected by WeMakan ensures our delivery partners are fairly paid and enables us to provide platform services for online food ordering and delivery.

The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to cover their time, distance travelled and efforts adequately. We pay the majority of our service fee to our delivery-partners, on top of the delivery fee paid by consumers, which also goes to them.

The remainder, if any, is used to cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), cashless payment transaction costs (eg. credit card charges of 1% to 3% of the transaction value), product and service improvements, marketing cost and backend manpower like customer service for merchants, consumers and delivery partners.
Does my menu need to be the same price on the app as it is in my store?
Yes, Merchant shall guarantee that all Retail Prices of Meals offered on the app are substantially similar to the prices offered by Merchant to consumers through its own platform, channel or facility.

If you choose to list combo/set menus to sell on WeMakan, please ensure that the items are available as ala-carte items in your in-store menu. Combo prices should be consistent as the sum of the ala carte prices in store.

Please use our Excel menu template to create your combo menu here: https://grb.to/gfexcelmenu
I am a central kitchen or home based merchant, can I get on WeMakan if I do not have an actual shopfront?
Yes, you can as long as your business has all the necessary documents required.

Get early access to WeMakan. BE A PART OF THE MOVEMENT.

Affordable and fair fees structure.
Extremely fast deliveries.
24/7 customer support team.
Actual real-time tracking deliveries.
No bullshit.
Fraud protection, zero liability.
Fraud protection, zero liability.
No personal guarantee
Cards for your whole team.
Cards for your whole team.
Fraud protection, zero liability.
Fraud protection, zero liability.
No personal guarantee
Cards for your whole team.
Cards for your whole team.